Can i exchange broadway tickets

The box office will seat your group as close together as possible. If, for example, someone in your group requires an aisle seat, or all of your seats must be in pairs, please note that special request on your order form. While special requests can never be guaranteed, we will be sure to pass them along to your show's theater box office, which will do its best to accommodate you. There are a number of fine Times Square-area restaurants that are great for groups.

Once your theater tickets are confirmed, please contact a group sales agent to add on the restaurant option. Click here to learn more about your restaurant choices.

We are happy to ship your group tickets via Federal Express for a minimal mailing fee, provided there is enough time before your performance date. FedEx cannot deliver to a P.

Box and a phone number is required. We can also hold your tickets at Will Call, meaning you can pick them up at the theatre box office on the day of the show. Please note that Will Call is the only option for off-Broadway tickets and international customers. If you would like to get your tickets before the day of the performance and cannot receive them by FedEx, you may also visit us in our corporate office during our business hours.

If you would like to pick up your tickets prior to the day of the show, you can come see our Broadway experts in action at our office. We are located just north of Times Square at 7th Avenue between 48th and 49th Streets , and our offices are on the 6th floor.

Our pick-up hours are 9am to 6pm, Monday through Saturday. Generally, no. We do not charge a service fee on group orders. Occasionally exceptions will apply for holiday or Saturday evening performances. Please check each show page for specific pricing. Since payment due dates vary, you will receive a separate invoice for each attraction you book — i.

Payment due dates for group tickets and meal reservations vary between shows and restaurants. Your payment due date will be indicated on your invoice when your ticket order is confirmed by the box office. Payment for educational workshops is due one month before the workshop date or immediately if your workshop is within one month.

Absolutely — your payment deadline will be given at the time your order is confirmed by the box office. Please mail your check to: Broadway. Broadway Classroom is a series of interactive workshops designed to further enhance your groups' Broadway experience.

They are a great way to engage students in a variety of theatre disciplines and were developed in accordance with the National Standards for Arts Education.

Yes — the workshops were created as a benefit for groups, and are kept private to just your group members. For our online workshops, we can accomodate groups less than 10, and the flat rate would apply. Please email groups broadway. We offer many different workshops that are customized specifically to your group.

Whether you're bringing a corporate group, Church group, Scout Group, or the entire sixth grade to Broadway, we can customize a workshop to fit the group. Our workshops are customized to each individual group. Anyone is welcome to experience the different types of workshops we offer, regardless of age or experience. Most of the workshops get students up on their feet, and students should be dressed comfortably.

For a Step by Step or Theatre Dance workshop, your group should be prepared to move and be dressed accordingly. Outright ticket refunds are rare unless the performance itself is canceled or experiences a technical difficulty , but exchanges are not uncommon - so it's a kind of refund, without being a cash refund per se. It's done by calling up Ticketmaster or Telecharge and asking if they will exchange your ticket for another performance due to some unforeseen circumstance that you have.

They are most likely to comply when the Broadway show in question is very popular, because then they are relatively secure that they will be able to re-sell your ticket on short notice. The Broadway show itself would rather not process ticket refunds, but they realize that they must be reasonable, otherwise they face a wave of unpopular opinion.

Ticketmaster actually offers a ticket insurance policy - for a few extra dollars per ticket, you are guaranteed the right to cancel or refund the value of your ticket providing your excuse is on their official list of acceptable reasons.

These ticket refunds account for some of the cancellation tickets that become available at the Broadway box office shortly before the performance, but there really is not a whole lot of ticket refunds going on for the most popular shows. The lesser Broadway shows however have a lot more refunds being processed. This is because ticket brokers often buy the insurance just in case they cannot sell the Broadway show ticket. The show can become unpopular between the time they buy the ticket and when they come to sell it, so having a guaranteed refund is a huge boon to the ticket broker - a refund that he would not get with TeleCharge or any of the other ticket sellers - and significantly reduces the risk.

Who is the loser here for processing the refund? It's clearly Ticketmaster. Often the cancellation or refunded tickets come from the leader of a large group that has some members who didn't show up and who were unable to make it.

At a less popular Broadway show, these people might be stuck standing in front of the theater alongside the scalpers, trying to sell off the unused tickets.

But at a hot show, the box office is more likely to take the ticket back so that they can sell it to someone on the cancellation line. The box offices of these hit shows also buy back leftover inventory from ticketing agencies at the last minute. The agency might not have been able to unload all their tickets in advance, so they're anxious to make back whatever they can, and the box office is more than happy to take these tickets and sell them to the cancellation line.

Something the ticket agency isn't officially allowed to do because of their 'no refund' policies. Broadway Ticket Refunds and Show Cancellations. Broadway Ticket Refunds Beyond January After January , Broadway is expected to return to its old policy of no refunds, which can be found lower down on this page.

Telecharge Ticket Refunds During The Coronavirus Pandemic If you purchased tickets from Telecharge for a suspended or canceled performance, your tickets would have been refunded back to your credit card. If you purchased via Ticketmaster.

You need NOT retain your original tickets. If you purchased at the Box Office with a credit card: your refund is being processed, and your credit card will be refunded automatically within business days. Children under 4 are not permitted in the theatre. Guests under 18 may also use a school ID, with or without a photo. Other forms of ID may also be accepted, such as a copy of a birth certificate or other government-issued ID.

Children under 12 must be accompanied by an adult who meets the above requirements. New York City requires staff and customers 12 years of age and older to be vaccinated against COVID in order to enter this establishment. For more information on Key to NYC, visit nyc. Guests who do not comply with these protocols will be denied entry or asked to leave the theatre.

Most shows have announced flexible ticket exchange and refund policies, and you can manage your tickets right from your Telecharge Order Status page. Specific policies and deadlines can be found on each show's page.

To stay up to date, follow Telecharge on Facebook and Twitter. Telecharge is a division of The Shubert Organization and the leading provider of ticketing services for Broadway and off-Broadway events. As the authorized agent for most Broadway shows, we have direct access to the best seats in the house. And unlike a reseller, we never mark-up the face amount or established price of the ticket; the only charges you pay above the established box office price are our service charges, which compare favorably to our competitors and are clearly disclosed on this site and during the purchasing process.

What shows do sell? We list all Broadway shows, many off-Broadway shows, and a variety of other events across the United States. What seats in the theatre are available from the website? Telecharge sells tickets direct from the venue box office. They are the same tickets available by phone. Do you offer presales? We also give you access to pre-sales e. Presales and public onsales use the same pool of tickets that are sold by our phone agents and at the box office.

Who determines the ticket prices for a show or event? Ticket prices are set by the producers of a show or event, in consultation with the venue.

Telecharge does not set ticket prices. What are the service and handling charges? Telecharge service charges vary by event. In general, you can expect to pay a service charge per ticket and handling charge on the entire order. There are additional charges for mail delivery e. There are no additional fees for print at home tickets.

Why do I have to pay service charges? Telecharge does not make money on the ticket itself. Service and handling charges allow us to provide customers with fast and convenient access to tickets.

We try to keep our fees reasonable and deliver top-notch service. What is the facility fee or theatre restoration charge? The facility fee is a charge by the venue owner for upkeep. We will always tell you if there is a facility fee and how much. We also comply with the Payment Card Industry Data Security Standard to protect your credit card information and prevent identity theft.

All transactions use a secure network to help ensure that no one else can intercept the information you provide. Is a Telecharge account required to buy tickets? You can check out with a Telecharge account or as a guest.